Refund & Cancellation Policy

This policy applies to website payments for LIAFI app access and the membership fee shown at checkout. Access is linked to your Google account after a verified captured payment; a new licence key is not issued. An eligible account can try the app for 30 days before purchasing.

1. Cancellation and renewal

You can leave checkout before completing payment at no cost. After payment, cancellation is handled as a refund request under this policy. Expiry does not automatically charge you, and a renewal requires a new purchase.

2. Refund eligibility

• Unused paid access: request within seven days of payment. If the purchased access has not been used in the Android app, we refund the amount paid for that order, including its app and membership components, after verification.
• Duplicate or unsuccessful fulfilment: if you were charged twice, or charged but the matching access was not granted, contact support. We investigate the gateway/account records and refund an extra or unfulfilled charge where applicable.

Once the purchased access has been used, payments are normally not refundable under this policy, except for the cases above or where applicable law requires otherwise. Your statutory rights remain unaffected. Trial use before a purchase is not itself use of the purchased access.

3. Request a refund

Email contact@sanganixai.com from your LIAFI account email with the Razorpay payment/order ID, payment date and reason. Include your agency code if relevant. Never send banking passwords, card security codes, UPI PINs, OTPs or Google credentials. You can also call +91 70499 26442 for help.

4. Processing and access changes

Approved refunds are initiated within five working days to the original payment method through Razorpay. Your bank may take a further five to seven working days to show the credit. Support confirms the corresponding access adjustment; an account-deletion request alone is not a refund request. We do not promise an immediate or automatic refund.

5. Developer and support contact

Sagar Singh Kushwaha — LIAFI developer and privacy contact
Email: contact@sanganixai.com
Phone: +91 70499 26442
Postal address: Jaysingpura, Jainabad, Madhya Pradesh, India